Hello @IvoGrijt,
I was finally able to send in my projector yesterday for a replacement and it was quick to my surprise. Thanks again for your help all this time. I just have one last question. Do you know how long it will take to receive a new pico pix max? Thanks again for your help.
I don’t really know, it depends on so many variables. Perhaps @Philips_Support_T can give you a better guesstimate.
Hello @Philips_Support_T ,
Do you know how long it takes to receive a new pico pix max after Philips receives the defective projector?
Hi @IvoGrijt, @Philips_Support_T
I don’t know if you have this kind of information but it’s been 1 month since my defective projector was received and I still have no news. I tried to contact them by email and I have no answer.
What’s your ticket number? I don’t handle aftersales support or RMA’s but I could also my colleague to check your ticket for you.
Hi @IvoGrijt,
Thank you for your prompt response. I have two ticket numbers the first one which is 24816 which I got when I received my email and the second one 25081 which I got when I received my defective projector.