To anybody else who has had their parcel lost by DHL. Follow these instructions:
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Speak to DHL first; check it’s not the issue with re-using tracking numbers. Make sure they confirm that they have actually lost it.
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Try to email support@screeneo.com
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Wait 2 weeks for them to stop replying to you.
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Call your bank and arrange to make a chargeback request on your credit/debit card for the goods you paid for not being received.
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Buy a different projector.
Honestly, I have got as far as step (4) now. I got replies from @IvoGrijt on the ticketing system, promising to get info from DHL. Then nothing - I have chased twice since and had no further replies.
This level of customer service is absolutely abysmal. I am out of options and will, with regret, be calling the bank today to claim a chargeback.