General info about shipment and manufacturing

[IvoGrijt]

@svswamy

It is called managing the expectations. These are not some start-up crowd that came into being yesterday, they are ‘Philips’ for crying out loud.

I would like to point you to some earlier posts I wrote in this subject:

Shipping to Europe

To be honest, the Screeneo team hasn’t had much luck with the timelines. Many different aspects contributed to delays and the current situation. They have communicated many of them but also have the actual business side of things to run, and possibly can’t spare all the time needed to answer yet another request by backer xxxxx about the product delivery timelines, often asking information that’s already been provided in these forum threads, sometimes even a few posts above the asker’s. Normally…

https://community.projection.philips/t/did-philips-create-this-forum-to-avoid-scrutiny-and-criticism-on-other-social-networks-or-to-help-customers/3689/8

With regards to not being in your shoes: no I’m not. But neither are you in theirs. You have been getting answers at least, I’ve backed a product where I spent $250 on that has gone complete and utterly silent.

And as for beta testing: I signed up using a form that anyone here with a PPM could sign up for. I am not paid to do the testing, I’m just very knowledgeable in testing procedures and technology in general and don’t need this projector for my daily life or business. So I can afford to screw up a bit with testing and having to restore to factory defaults or earlier firmware.

I paid for my PPM just like most others here, was lucky to get it on the 1st of February, and just last week ordered and paid for another one as I like it so much. I’ll have to wait for the second one just like everyone else though, no special treatment.

I like the product and believe in it, just like I like to help others looking for answers. I’ve invested a lot of time replying to posts on topics I can offer advice about. Sometimes it helps already to simply try to clarify what another user is really asking or facing. By doing that I’m trying to be part of the solutions instead of the problems.

I get your frustration 100%. But your situation is actually better than most here, as something is being done for you, albeit a bit unclear for you what exactly. Once you get the PPM you’ll be delighted though, and you’ll soon forget how frustrated you were. I’m rooting for your package to arrive soon!