Hello,
Just as as example, here are the current cost for the countries we removed for the moment (we are trying to find a way for those ones, also to take on our margin to still ship, but the delivery lead time is slow):
Some of you paid 29euros, some of you paid 0. Today our average cost of shipping is around 58 USD worldwide.
Concerning product pick up: we found out many customers didn’t send their devices even after sending them the labels. Some of you already shipped back, we received some in our HK warehouse and we programmed their new device for the next shipment. As soon as we receive the defective product, we are shipping a new one in the next shipment.
Another info: for people saying that DHL is still working on those countries: yes they are. But not for special goods. If you have a LI battery, and with the size/weight of our parcel, + the fact that we need to handle the VAT (Yes a lot of you didn’t pay the VAT in some countries outside of EU 
) DHL is, in some countries very slow or stopped to deliver.
Refund: Yes there is no possible refund anymore (before shipment), we already bought all the necessary components. But if a client doesn’t want its product after receiving it, we can for sure refund him during 30 days. On Indiegogo, the client can ask for a refund before shipment for around 14 days after purchase. Then Indiegogo blocks it.
Production will restart tomorrow after their holidays.
Also: a part of the tracking numbers will be delivered today (info from our forwarder)
We are OFF today and Monday. Answers by email are expected to be a bit slow.