It has been posted here multiple times already, but since the process is apparently still not familiar to all I’ll explain it once more. In the case of at least the EU batches (and probably others as well), the process goes like this:
- In Hong Kong, the projectors are individually packed and given a DHL tracking code that is then sent out to the backers.
- The whole shipment is then packed in one container, which gets another DHL tracking code for the whole shipment. This tracking code is for DHL (and possibly Philips/Screeneo?) internal use only, it has not been distributed to backers.
- The container with all the projectors is then shipped from Hong Kong to a DHL warehouse closer to the backers, in the case of EU shipments in Germany. This stage can take many days.
IMPORTANT: During this transfer, the tracking codes for individual projectors are not updated. The tracking will only show the following text: “The instruction data for this shipment have been provided by the sender to DHL electronically.” This is completely normal and does not indicate a problem with the shipment, it only means that the shipment containing all the projectors has not yet been delivered to the local warehouse. - When the big container arrives in the local DHL warehouse, the individual projector packages are shipped to the backers in the region. At this point the tracking codes will start showing progress.