General info about shipment and manufacturing

[IvoGrijt]

@Kushner

What do I do ?

You can start by having a look in this very thread, a few posts up:

@Philips_Support_N

Hello guys, remember that the tracking number can ONLY be tracked when the parcels reach Germany DHL warehouse. Before that, DHL express uses an internal tracking number for the entire container.

@Philips_Support_N

For EU:
The MAx are now in Germany. DHL is prioritizing medical goods… that’s the problems. We are in the queue. They are at the airport, not custom cleared yet.

@Armandos

did DHL provided any estimate for customs clearance?

@Philips_Support_N

yes. next Tuesday…
They are receiving 5.5Millions Mask for Switzerland, 2 millions for France + other countries + other medical stuffs. They are even blocking masks. In Switzerland, 1M masks are blocked at DHL warehouse since 1 month.

So please be patient just a bit longer.