You (one person) receive one package at a time every day. So do I and many others.
Philips is sending hundreds if not thousands of devices with a big battery in bulk, you can’t compare that to our shipments of a few KG’s; shipping them in these quantities might not be as easy as ordering a few KG of goods via AliExpress. The customs might not even bother with my Rubiks cubes or projector screen shipment, but a huge shipment like this has to be inspected properly, and the customs are the only ones who decide when they’ll get around to doing it, there is literally nothing you, me, Philips, or DHL can do about that.
This is partly due to the fact that everyone keeps posting the same questions that are already asked and answered, or asking personal updates for which Philips has indicated not having the resources to answer individually.
To cope with this very problem we created a summary thread so nobody has to hunt down information but instead can find it in one convenient spot. You said you read it but nothing addressing your issue, so you made a post at 12:12PM CET today.
But the information you were seeking was already in the summary for April 21st, 6 days ago:
I’m not forcing anyone to read everything but if you said you read it, how come this does not address your issue?
And do note, I’m not being condescending or sarcastic here at all, as I’m the one curating the Summary thread so I genuinely want to know how come you did not see that as the answer to your query before you posted this question. Knowing this would help me perhaps to improve my presentation of the information.
These occurrences of the words you and your that I bolded, are they referring to me? Because I do not work for Philips but am a backer just like you, who just happened to have been appointed to moderate the forum due to my involvement and engagement in the community. So none of these really apply to me, and yes, I am in the shoes of the backer (not customer as so many keep seeing themselves), which is why I’ve also criticized certain aspects of the campaign and how it’s being run, before and after becoming moderator. But instead of just and only doing that, I also stepped up and helped others out, offering solutions to the information chaos at every opportunity I get, so Philips can focus on making these units and shipping them to us.
If the bolded words were meant for Philips, then it’s not a fair assessment, as they didn’t blame anyone for not reading, I stated my view on that. Blaming them for not supporting us properly I guess is your prerogative, if that’s how you feel then that’s how you feel. If they didn’t like their backers asking for information, they wouldn’t have created this forum or even spend any time on it. And if they didn’t want our commitment as backers, they wouldn’t even have run this campaign.