My DHL adventure continues 
(dhl rant, please donāt really read unless you want to be entertained!)
The parcel was out for delivery yesterday and they didnāt deliveredā¦
Their appalling customer support told me that they are too busy due to Covidā¦
Iāve just saw a DHL van in the town next to mine (perhaps the driver serving my area) parked under a nice shaded tree, the driver bare foot sticking out the window while lying down in his reclined seat with his phone in landscape mode (too busy watching movie/playing games in the middle of the afternoon!)
My Parcel was back at the depot last night. No news todayā¦
I call support (why not out for delivery today). As they donāt reply to email ticket, only a single central automated phone number (ādonāt call us, check onlineā type of message) after navigating a few menus and 47 minutes in a queue, i spoke to a human (after reflection on the conversation, i am no sure if she was human after all!)
GUESS WHATā¦ THEY LOST IT.
They donāt know where the parcel is in the depot.
She ask me for a detailed description of the parcel so that they can look for it! What is on the parcel? Well itās a cardboard box with a label and my address and DHL tracking on itā¦
Next time, can philips package the ppm in bright yellow boxes with big pink elephants on it so that it is easier to describeā¦
No way to call the depot directly either but she did confirm the depot (oh no not that one again!)
But, has i had the same story with them now on 4 (non-covid) deliveries (100% failure so far, the last delivery took an extra 4 days compare to the first āout for deliveryā) I have been to the depot a few time and have their direct number.
I called the depot, same story, no idea where it is in the depot. It was scanned back in at 10:00pm last night but not idea where they put it when emptying the van (what about leaving it in the van for next day delivery?)
Anyway, a previous time i had this issue, i went to the depot and ask for my parcel (which they also lost)ā¦ Funny enough they found it straight away!) i might have to drive 2 hrs tonight and do the same again for the ppmā¦ Or take the risk to maybe get it sometime next week!
THIS LONG RANT Is simply an illustration that may explain why it takes so long for the Parcel to arriveā¦ Lost a few time along the way until they wonder whatās that palette full of boxes in a corner of an obscure depot somewhere! Then they remember and scan itā¦