There are some high level discussions going on with our forwarders at the moment, which have resulted in some clarity on certain points, yet the answers given are still just explanations, not actual solutions offered yet.
For some countries we will have to get creative again and find ways to get your projectors to you guys.
They have for instance indicated that
DHL suspended transportation services in India, Kuwait and South Africa due to the outbreak
But they did not tell us this before nor that this meant they did not ship any products to backers in those countries. There are also some other countries they haven’t shipped to but have not given us any explanation why not.
Another excuse was that they did not have AU kits anymore, with the AU plug in it, so they didn’t ship anything but gave us a tracking number but no notice they no longer had enough such units.
I will keep you guys posted as much as I can and am allowed to regarding these interactions.
I personally was and still am struggling with the huge load of tickets directly on my plate (510), with 639 assigned tickets to my “group”. On Friday afternoon @Philips_Support_T helped me create some views in Zendesk which will help me visualize my triaging efforts better and hopefully get the tickets down and solutions to our backers.