So I just got off the phone with the CEO of Philips Projection, who has asked me to share the following with you guys.
Apparently there was a call between himself and the President of Philips Projection, our Chinese speaking representative in Hong Kong, and the management of the forwarding company. This call was needed as apparently mails were not enough to get our message across, and our Chinese speaking representative had to step in a few times during the call to set some things straight that the forwarder was denying or claiming to have been agreed differently.
All of the issues current and previous were discussed, in what I was told not so friendly manner from our side (to put it very mildly). We have been using our best methods of pressuring them to fix their mistakes and to ship, which was to withhold payment, and they had resorted to withholding our shipments and not answering our requests. This was leading to the stalemate we had seen lately which has affected all the open and pending shipments, leading to delays for you and loss of image for us and the brand.
At the end of the call Philips Projection’s president gave them one more chance to fix all of these issues, after which we would resume payment. They hung up without agreeing, but after a few minutes called back and agreed to resume their operations for us.
So we’re all a little skeptic yet hopeful that we will now see steps being taken. I can’t promise nor guarantee improvement but I can give you this update and express my hope for a change in tides now.
If they do indeed pick things up again we should have movement in shipments that are in limbo in the EU, solutions for the previous EU shipments involving a reused tracking label, and finally have reshipment take place in Returned to Sender cases. Based on the outcome of these we will decide how best to continue / finish our outstanding shipments with this or another forwarder.
Ivo.