General info about shipment and manufacturing

PicoPix PicoPix Max (PPX620)
4610

@Shej @alexdxdbnt @Goldbullion @ZacT @aero @PeteD

Hi All, Can you try this page with your tracking numbers:
If you get a DHL tracking number above, for tracking, copy the number only NOT the “DHL-” part and try it on this website --> Private Customers

@PeteD I tried with your shipping number and can see the below information:

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1 Like
4611

Hi, It will be a few more days:

4612

I can see your number on the list. It is probably in part of the Shipment scheduled for 22nd May. A tracking number should come in soon. I posted a screenshot from the list and can see your number.

4613

Please go through this post. It should not be long.

4614

Some numbers got mixed. Team is working to fix those:

4615

Well they could’ve done that if it was Business as Usual. The current scenario makes it difficult (not impossible) to strike a deal with other shipping company with similar or marginally higher rates. These rates have skyrocketed with flights coming to almost a standstill in the last month and a half.

1 Like
4616

This seems to be promising news, this means that devices are on the move even if tracking number list is not uploaded to BackerKit. Can you confirm which list you were on?

4617

The wait should not be too long now. Please go through the below post:

4618

Thanks @imdevu for sharing the link, to me it shows “We are expecting your shipment data soon.” that means they haven’t shared the shipment data yet with DHL.

4619

A label for you has been created but the shipment details has not been entered into the system.
Workforce is less and things are still impacted due to COVID19.

There could be few possibilities:

  1. DHL has not picked up the item from Philips.
  2. DHL has picked up the item from Philips, and it is lying in their warehouse.
  3. DHL has picked up the item from Philips, and your item is on the way.

See this post from a few minutes back:

4620

That link does not show the tracking either… I’m list3 and start to get worried…

4621

which country and can you share your tracking number with me through Message if you dont mind.

1 Like
4623

Hi Shej,

The shipping numbers from these dates are not fully loaded. The comments seem to suggest that they happened, and a large portion of people also got their tracking details. We will have to wait for the official word from PhilipsNono on Monday.

4624

wow… that was fast. This suggests you should get it this week. Yay for you!
I hope shipment to all countries are now this fast :smiley:

4625

I hope too

1 Like
4626

Hi @Philips_Support_N:

We will like the update on the following points today:

  1. Did the shipment on 16th/18th happen as per plan. If yes, is it possible to upload the tracking numbers today?
  2. Did the shipment on 22nd happen? If yes, is it possible to upload the tracking numbers today? If no, do we have a revised date?
  3. Some shipping number uploaded on 22nd May had gotten mixed up. When can we expect those to be corrected?
  4. We were expecting the remaining 504’s list to be updated on Friday 22nd May, when can we expect those individuals to be updated?
  5. Do we have an expecting shipping date for last week’s 1760 units?
  6. What is the status of manufacturing? Did we completed enough for all backers last week?
7 Likes
4627

@Philips_Support_N each backer on this forum is asking the same question: what’s the status of my PPM shipment? Instead of answering individual requests, please please please update the Excel list with additional information. Add information in which shipment each Contribution ID is in, and provide us with information about that shipment. I understand that individual tracking numbers are only available after the shipment is processed by DHL, but until that happens I hope you (or your forwarder) know the location and status of the containers…

2 Likes
4628

On which website are you tracking this? Doesn’t look like DHL’s one.

4630

Could those Swiss backers who have received an invoice from DHL please post in Shipping to Switzerland with the word

ZWEIMWST

in their post so I can search and find them? If you already posted about this in that thread, please edit your post to include this word.

Thanks!

2 Likes
4631

Hi guys, I’m waiting patiently, but even my patience has a limit, so could you please tell me - when I can expect at least an email with tracking number, and at most - when PPM? My Contribution ID is 13510 (it is in list 3 and earlier you say that traking number will be sent 22 May) @Philips_Support_N @IvoGrijt

1 Like