@IvoGrijt can you please check if my number 20896 missing as I can not see it in the list every time they update the list I check and I can see it so now I am knda worried if it is missing.
Thank you
Hi All,
I see at-least 3 people received their devices in the last 24 hours, so things are moving in the real world, even if we are not getting the tracking numbers/updates.
Thanks @ADimo @Makabeez @Zuzullo for sharing this on the forum. We would like to know which list were you on, and if your shipping number worked prior to getting your PPMs.
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I checked the last one which was 701 new unit still mine is not in it
One more final list is being prepped.
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@Philips_Support_N. Can you answer a this? Itâs very strange. DHL not say nothing. Where is the package? This very unclear situation is almost embarrassing.
I hope which you can answer.
Thanks
Hey nono!
Iâve got an email on friday where Philips told me my order was shipped and that iâd receive my tracking code within 3 days, but still havent got it! So iâm hoping you could clear things out! backernumer 16397 
Clear enough?
Yay i am finally on the list⊠Now another 2-3 weeks for shipping and i can open my christmas present 
Thanks for the update.
@Philips_Support_N, I just browsed through the file and I would like to highlight the rows 5807 and 5967 (containing probably BackerKit ID rather than a IGG ID). They just jumped out as different while scrolling through.
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Iâll have a lookâŠ
I got my tracking but had to 2 wait like 2 weeks before it popped on DHL tracking. then got stock in HK for like 10 days and then went to Leipzig Germany and delivered quick âŠso overall had to wait 1 month from time I had the tracking number to delivery. Rgds
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Hi again. Can you please confirm that you have received my request regarding to change shipping address. I have sent an email to support@screeneo 9 days ago
Thanks
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I updated Backerkit and the Masterfile once I found your ticket, thanks for pointing it out.
Your address was unfortunately not changed in time before the shipment instructions were sent to the forwarder, and we donât know if a tracking label has already been generated. We will notify the forwarder of this change and will update you once we hear from them what will happen to the shipment.
Iâll let you know as soon as we hear back from them.
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Indiegogo nr/12289 from September
Still not on the list. I suppose I am the âluckyâ one:(
Could you check it please?
How are you checking, because your number is in the list:
| Sheet | Cell | Value |
|---|---|---|
| Feuil1 | A5530 | 12289 |
Golden tip: donât sort the list, just use the Find function (CTRL-F) after clicking somewhere in the sheet.
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I donât have access to Indiegogo, so I canât tell you. Whatâs important is that you are in the list.
yayyyy⊠I am on the list 19990
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A week passed. Itâs still missing~
Where is the list of all backers?
I hope PHILIPS can end this joke in MAY.
Which you are part of, having backed on the 17th of February means youâre bound to be in the last group. Some people who backed last year are also still waiting, so please be patient a little longer.
@Philips_Support_N Kerry does have a customer service and I have called them. I am really surprised to learn that you are not aware of this when at multiple places in this thread your forwarders are referred as your bedpartners. The response from them is they have not received the package from the supplier as yet. Isnât it a very convenient reply to ask the buyers to go and check with the forwarder where either the tracking numbers are incorrect (which you guys are not in a position to rectify) or the goods have not been handed over to the forwarder. Wow⊠@ngoj