same here …
i finally got the device today after waiting for 4 months (Joy list)
of course i had to pay 120 EUR for import fees because Philips ships to Europe from China, they dont give a f.ck
DHL was quick to ship the device from China to Romania in 3 days, device was stuck for import duty for 4 days.
i ended up paying 1/5 of the device cost for import fees just because Philips don’t care
you won’t believe me but i didn’t even opened the box, im that disgusted by this whole waiting and “we will ship it next week” message written each weak.
here is what happened between i paid for the device and until it arrived:
- I finished a big project and changed jobs
- COVID hit my country, we got on lockdown, passed lockdown, chilled for 1 month and now expect another lockdown
- Aqara (a chienese company) announced, released and SHIPPED TO ME a new interior smart camera (aqara g2h). ordered from aliexpress, came with local post (not DHL even!!) and arrived BEFORE our mighty projector
I will never buy another Philips product ever again and i expect a refund for the import fees!!
I’ll try to open the device to see if it even works but im so fed up that all my excitement and desire faded.
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I received this message today (verbatim):
goods in EU have arrived in the Germany warehouse. They will be scanned those day
So that’s contradictory to what I had been told earlier, but okay, actual scanning will start today or so.
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Thanks @IvoGrijt! Any hint on who is included in that batch? Mine keeps showing as stuck in Germany since June 2nd. No update since then.
Thank you!
I already explained this to IvoG and Philips nano that the tracking numbers are fake numbers and I will still stick to the word I said these tracking numbers are fake numbers there are just playing with people. After 3 weeks we get the same crop which was provided in the first place.
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Absolutely unhappy with this process. Waiting for months now for the projector and DHL tracking has not been updated for weeks (Joy-List).
Even worse, found the projector on Amazon-de for 599EUR, seller: Screeneo Innovation SA (Philips Projection). Received the unit within 4 days and paid a lower price including tax than what I paid several months ago via Indiegogo.
Asked you for clarification via Email but of course never received an answer. Please follow up with me via PM.
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RE one for the road offer. How do I order another one? Interested to find out.
I think there was an Indiegogo update about this, check the updates page
Yes, that is correct. There is an update in the Indiegogo site from June 23 with the following text:
“ An extra one for the road?
If you still wish to purchase an extra PicoPix Max for you or for your beloved ones, we are happy to offer you an extra discount: we offer you the same price you’ve paid for your first projector! (except for the 399euros and 419 price points which will be at 439euros + shipping).
Just fill the online survey here”
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Top of that "Phillips consistently claiming that they help and favouring u to deliver and it’s not their job!!! Just fad up with this. Terrible…
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That’s the impression you get now knowing the whole story.
There were among the early backers pretty big orders (as in large number of devices ordered). Those you see on amazon and eBay might just as well be devices from those early backing large orders.
But even so, it is at least terrible communication from the Philips’ side. I do agree with that.
Communication without action is worthless as no update and that is the case from last 3 months. Also shipping priority is based on forworder’s comfort and not based on your backer number so lots of early one still waiting…
Jumping to conclusions without knowing the facts is also worthless 
Joke of a project by Screeneo / Philips. Still nothing changed with DHL. At this rate a vaccine for Covid-19 is nearly developed, and you still cant figure out how to post a bloody projector to me from China.
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So far, two months have passed, the tracking number is still not working. Mail inquired about the problem and had never responded to this. What kind of fundraising project until now has never received an answer? ID 14552
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@Philips_Support_N @IvoGrijt I have received my Projector the other day, I opened it today and found there is no AU Plug. what can i do now?
My DHL status got updated, saying that the electronic shipment data had been cancelled due to inactivity. Is that a bad joke?
You are blaming DHL, your forwarder and the whole world but let’s face it: you manage the forwarder and they are not doing what they are supposed to do. Ultimately, this is your responsibility!
It might, but you can clearly see the entity selling the projector on the screenshot, which is Philips Projection, fulfilled by Amazon.
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you get all kinds of useless taunting “oh you will eventually get yours be patient and wait 
” and threatening "be a good boy or Philips has all the right to not ship to you because its not a purchase but an investment "
are those real backers or staff disguised under regular user, beta-tester accounts?
this fourm is not helping, instead its suppressing all the voices by playing the good cop bad cop trick.
and yes that @dragos is one of them
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Let’s take it one by one.
"be a good boy or Philips has all the right to not ship to you because its not a purchase but an investment "
Where exactly did you see this?
Yes, I was one of the guys saying loud and clear, you are not purchasing on indiegogo. That’s exactly what is says on their Terms and Conditions.
But where did anyone say that, if you’re not a good boy, Philips will not ship because of that?
My take on this: You are wrong and just a lair!
are those real backers or staff disguised under regular user, beta-tester accounts?
Don’t know about the others, but I’m not in any way associated with Philips nor Screeneo.
If you by any chance discover some elements proving differently, please tell me also. If I am working for them, at least I could have the right to get paid one way or another.
this fourm is not helping, instead its suppressing all the voices by playing the good cop bad cop trick
Last time I checked, there were some employees of Screeneo wasting weekends and evenings from private time in order to research and help people having problems here.
You, are lacking any traces of reason and respect!
Who exactly is shutting who’s mouth? If someone is complaining without any logical arguments, isn’t my right as user of this forum to bring her/him into attention the arguments that she/he is missing?
So you mean, someone answering you with arguments, logical arguments, with references to Documents that you read and accepted!, that is calling shutting someone’s mouth? Are you for real?