@Dixit, @DBDub, @Brian_O, @Ole, @pravin.v.ingle , @berlin2020, @PetrSmetana, @PhilipL34, @Mohammad_Rasoli, @igoreee, @Ajith_Ambalakat
Answers to your queries can either be found in the post above or will come from the actions taken / promised in it.
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Please do have a little patience!
There are people that submitted their contribution last year and havenât received the device yet.
Whomever made another contribution in July 2020 is on a low priority list right now.
@Rezo_Greywords I was actually still waiting some answers from you. What happened? You run out of lies?
Iâm totally relaxed. I already have mine that I ordered in September. Now I have ordered two more for friends and would just like to know how things are for the rest of Europe at the moment.
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What about remaining shipments to India? Any plans?
Thank you for clarifying the issues.
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@IvoGrijt, does this include the Forgotten Bakers? I still havenât received a tracking number nor any kind of email (checked spam folder too)
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These issues and the forwarderâs attitude have halted everything basically we do shipping wise, including replacement units, regular shipments, extra orders, AU plugs, shipments returned to sender, forgotten backers needing to be shipped to, shipments on hold by DHL, and shipments to âexoticâ or difficult places like India and South Africa, etc.
We just now got the assurance via email from their manager that the EU shipments waiting in their warehouse in Germany will be picked up by DHL tomorrow and scanning will happen starting tomorrow and Saturday. Letâs see if that will actually happen or not, itâs their last chance to show us they can deliver.
Interestingly enough he pointed out that with 16000 shipments there were only about 200 with real issues. I think theyâre off by a factor of 2 to 3, if we count the ones not shipped at all, returned to sender due to their mistake with reused labels, and other issues on their end. But okay, every issue is one too much.
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@IvoGrijt, thanks for the update! Letâs hope and pray that all the shipments related issues gets solved asap. 
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if possible, can someone from your team track and let us know whether this happened or not by EOD or saturday day end?
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I am tracking the tracking, no action yet.
But this morning at 9:20 I got an update from the forwarder:
Ivo,
So the European device will scan the Internet today or next Monday, and then it will have shipping information
I guess they realized / were told that DHL wouldnât scan on Saturday 
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ok. thanks @IvoGrijt âŚlets wait and watch few more daysâŚ
Keep us posted as and when you canâŚ
Have great weekend .
best regards,
Pravin
Hi @IvoGrijt
I understand that there are issues from supplier. But why is the support team neither replying on this thread or on email?
My indiegogo backer id is #13380 and according to excel it is from the BETTY batch. My ticket number is 26370.
A reply would be appreciated.
The issues with the supplier have created such a load/backlog that we canât handle them all at once. Every day Iâm handling tickets, but I canât close them until I have real solutions. Iâm also answering PMâs, forum posts, mentions, Indiegogo questions, Backerkit questions, Facebook Messenger questions, etc etc.
In your case, I saw the ticket, categorized it as one of those that we instructed the forwarder to ship but that he did not yet ship, I added your number to a list to be followed up with him, and weâve been handling these with them. But until I hear back from them what the reason is for not shipping yours when they shipped many others, I have nothing to update the ticket with really, so I donât get back to that ticket or any one such ticket yet, but deal with one where I do have a solution or next step that needs feedback from the backer, like an address change confirmation or such. Iâm sorry for this but I canât do much more than I am already within the time and workload present. Rather than having some macro answer you with just fodder, Iâm working on getting the forwarder to fix the issues.
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Is this situation under sufficient control, such that Philips does not require backers to inform them of cases of tracking numbers not working ; supposed dispatched units that have sat at that status for months ; tracking not updating beyond âawaiting collectionâ and so on?
Iâm not sure what is expected and best course of action here ; add to the load on the part time support staff here, or just sit back and be quiet and hope things will be resolved without intervention.
What I absolutely donât want, is to not escalate and then potentially be told that (I, in my case) should have informed Phillips sooner. Etc.
Thank you for any advice and clarity that might be provided.
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Thanks for all your hard work and the time you put into this. Fingers cross mine gets found
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By all means do not sit back. We can check for many issues, but we canât check for all. For instance, some tracking numbers show âDelivered successfullyâ but the backer says âI never got anythingâ.
So if you donât have a ticket for your case, and you donât see a plausible explanation for your case in any of the news updates Iâve given, then by all means open a ticket. If you have a ticket, and want to have an update, please REPLY to THAT ticket. Mailing us via Backerkit, Indiegogo, or new emails only increases the load, replying to one ticket doesnât. Last thing we want is different people working on basically the same issue in two separate tickets for instance.
Thanks for your query and patience!
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Read my posts above from Thursday and Friday highlighted in yellow, and wait with us for the scanning to start on Monday.
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Hi is mine included in the ones that will now be posted after the call between the two companies? It is very poor of Philips to take this long to get someone with clout to take action.