General info about shipment and manufacturing

[stefsoli]

what’s the point of this forum if no one replied ? I’m waiting since november 2019 ! no update, no news…ah yes, the silicone case that’s no-sense

my DHL code : CR071954544DE
my Indiegogo contribution [#17847]
my ticket : 26704

[Philips_Support_N]

I just sent you an email

[Philips_Support_N]

Just sent you an email.

[igoreee]

I just replied to your email

[stefsoli]

Thanks a lot !

[Philips_Support_N]

went to spam

[tom520s]

@Philips_Support_N,
My Contribution ID:18584
My backerkit ID:15805550
Ticket Number:28003

Please help me update the order status, thanks a lot.

[igoreee]

as you got it, please, respond

[Philips_Support_N]

answered!

[PhilipL34]

@Philips_Support_N

Have the “returned to Sender” deliveries had any progress? Last I heard the forwarder was saying it was successfully delivered.

[hfz]

@Philips_Support_N @IvoGrijt

Any updates on my request?

My details are as follows:

Backerkit id: 15586385

Contribution ID: 13194
Contribution Date: September 30, 2019
Ticket ID: 28813

[spencer]

Please give an update on my order.

IndieGoGo contribution ID: 14224
Backerkit ID: 15585678
Ticket number: 24573

Tracking code: Not yet received

Thanks.

[Miguel]

I never got my pledge, everything seemed alright, I got the tracking number… it went slow, slower… never came. Since there’s no way to get in touch with Phillips or Indiegogo. I wrote DHL, said the tracking number didn’t match my info and that package had been delivered to
The address it was related to. All my info is correct in your page and pledge. So I need either my money back or the projector (which I still prefer)
Could anyone here help with this??

[mayer]

@IvoGrijt

The whole Kuwait shipping was taken from my plate because of one backer’s demands, and the colleague handling it was on vacation last week. I therefore know nothing about the current status, for all I know the units could already be in Kuwait by now. Since I have no updates and couldn’t get any either, I haven’t posted anything on the forum on this subject.

Tomorrow my colleague will be back (I hope) and I’ll ask him about this.

@IvoGrijt

In other news, our forwarder has informed us that they can ship to Kuwait again, and will do so this coming week. If you have a shipment coming to Kuwait and moved or changed address since you originally backed the campaign or last had your address modified please create / update your ticket by sending or replying to an email to support@screeneo.com with the new address information. If nothing has changed, no mail is needed.

This updates for Kuwait are just sham.

[macsan0123]

Hi…what is the status on remaining india backers ?
Want to know as I’m expecting another backed to product to come in

[Vutrex]

Hi,
can someone please give me some update
my DHL code CB796016383DE
IndieGoGo contribution ID - 20899
i sent several emails to Support Philips support@screeneo.com but never got zendesk ticket #

[afcwybren]

Hi @IvoGrijt,

Do you have any update on the list shared with the forwarder which includes all the cases you have open under investigation, that have been returned to sender, that haven’t been shipped, or that have any other reason for not being fulfilled yet?

thanks

[mayer]

@mayer

@IvoGrijt

The whole Kuwait shipping was taken from my plate because of one backer’s demands, and the colleague handling it was on vacation last week. I therefore know nothing about the current status, for all I know the units could already be in Kuwait by now. Since I have no updates and couldn’t get any either, I haven’t posted anything on the forum on this subject.

Tomorrow my colleague will be back (I hope) and I’ll ask him about this.

@IvoGrijt

In other news, our forwarder has informed us that they can ship to Kuwait again, and will do so this coming week. If you have a shipment coming to Kuwait and moved or changed address since you originally backed the campaign or last had your address modified please create / update your ticket by sending or replying to an email to support@screeneo.com with the new address information. If nothing has changed, no mail is needed.

This updates for Kuwait are just sham.

Apparently my other order last week from another company which DHL is also delivering has just reached the sorting facility today in Kuwait (based on DHL tracking). I still do not understand why this PPM has an issue with DHL. What is the real issue here? Else, can you just refund me.

[dragos]

@mayer

Apparently my other order last week from another company which DHL is also delivering has just reached the sorting facility today in Kuwait

The confusing part here is, the PPM shipments are not handled all the way through DHL.
The packages are first handled by another logistics company and this is where most of the problems are happening.

And if I’m not mistaken @IvoGrijt did explained this already (just in other words) .

Still, this is not your fault (or our fault, the backers of the project) and the issue needs to be reminded to Screeneo till is solved. The main reason for this being: the shipment should not get forgotten or lost.

I’ll keep my fingers crossed for you!

[mayer]

All i know is that the “DHL” tracking is for DHL as a forwarder. My concern is that the reference never moved since May 30. What is there to handle by “other logistic companies” if in the first place the item did not even reach HK - where is/are the unit/s anyway? The main reason is that they claim “DHL being unable to ship to Kuwait” while in fact, as mentioned many times, DHL (and cargo shipments) is working even during pandemic.

This issue is not only for me… It’s applicable to all Kuwait backers! Screeneo knew this issue but they just opted not to comment. However, when they give an update, they provide false information. At this stage, how can I assume that they are doing their best effort to resolve (considering they have regular meetings).