Thanks @Philips_Support_N.
Your responce is much appreciated.
I will try to contact DHL.
Have a good day…
Ok, finally some light at the end of the tunnel…
Thanks for your hard work and stay safe!
Dear Kevin,
My apologies for the delay in replying to you. Yes, it appears that something went wrong with your delivery. It’s not clear what happened, but we need to resend you a unit.
We are experiencing so many difficulties with our forwarder in China, that we are sending the remaining units ourselves, either through our Seller Account on Amazon, or via DHL/UPS from our office in Switzerland.
There are more units on their way to us and hopefully they will arrive next week. We will resend you a unit as soon as they arrive.
Can you please confirm your address in the backerkit is still correct?
Sorry again for the delays.
Steve
Hi Pravin,
Your tracking number is finally showing signs of activity.
Sorry for the long delay, we are not sure what happened, but this is typical for our forwarder 
I think you Max is now on it’s way to Europe. It will go trough customs and be handed over to DL Germany for the individual delivery to Sweden.
Sorry to try your patience again after the long wait, but it will still take 2 weeks or so to arrive to you.
Steve
Thanks for update and yes i can see some activity and i hope it keeps progressing as you said. 
Just one query though, the information shows activity in 27th Oct but since then it did not update or progress further.
Please let me know if this could cause problem.
Hoping for the best!
regards,
Pravin Ingle
This is normal. Your Max is being shipped to DHL Germany in a consolidated shipment.
You will not see any changes until it arrives at DHL Germany. With shipping time, customs clearances and breakdown of the consolidated shipment, your tracking number probably won’t change for about two weeks now.
@Philips_Support_N this info helps a lot. Thank you so much for your quick response, really appreciate it.
take care and stay safe.
Hi. my address is the same. thanks for taking my case into account, I’ll wait. thanks.
Hi there,
After getting a DHL number in May (but never activated), then two separated emails asking me again for address (I answered both), I’m still without any news.
After more than a year, I’d appreciate to have some reliable information.
Contribution ID: 17196
All the best
Hi @Philips_Support_N,
I have a very similar case to Pravin as in I got a tracking number for my replacement unit on 9th of October, but unlike him, my tracking number still shows error almost a month after getting the code - “Sorry, your tracking attempt was not successful. Please check your tracking number. (404)”.
Can you please let me know how to proceed, I understand that there are delays, but I was expecting at least the tracking number to show some data one month after receiving it. My support ticket is #29443.
Thanks in advance,
Alex
Hi,
Request: 24748
Until now, tracking number is still not active! It’s already more than 3 weeks now! More than a year since I’ve paid for this product!!
Updates would be nice.
@Philips_Support_N My projector is out for delivery today, but to my surprice i have been asked to paý the VAT once more - surely Philips is covering this cost, right?
Thanks
Normally you shouldn’t need to pay VAT again. Tell them that VAT is being covered by the sender. If that doesn’t work, pay it and let us know how much it was. We will reimburse you.
@Philips_Support_N
I already paid the VAT.
The total cost was €66.75 Euro
Thanks
Regarding this one, do I get a new tracking number this week or is the shipping on its way? @Philips_Support_N @Philips_Support_N
@IvoGrijt
ANYTHING ?
Hi,
can someone please give me some update
my DHL code CB796016383DE
IndieGoGo contribution ID - 20899
i sent several emails to Support Philips support@screeneo.com but never got zendesk ticket #picopix-max
@PhilipsNono I have received my replacement unit with all its parts in good condition from DHL yesterday(Well within 2 weeks). Thanks to all the people and teams at Philips Involved in making this process smooth even in these times and difficult to manager Forwarder(coughs…DHL) 
@IvoGrijt @PhilipsNono @Philips_Support_P @Philips_Support_1 
1 Like
Hi Alex,
We just checked your tracking number and compared it to some of the others in the same shipment. The first tracking numbers went live last Friday on October 30th, and since today is the 4th of November, it’s probably a little early to know if there are any problems with your shipment.
We will wait until the end of the week to see if your number goes active, If not, we will contact our forwarder to follow-up.
Steve
Hi,
Please send a proof of payment (like a screen shot or receipt) to support@screeneo.com and we will contact you for the re-imbursement of the VAT.
Steve
Hello, anything? Anyone? @IvoGrijt @Philips_Support_N @Philips_Support_N