Has anybody with a defective unit waiting to ship received an answer from Philips?

[Georgeleecc]

HI @Armando_Monda.

General info about shipment and manufacturing

edit please note @tsouvli @kai and anyone thinking of requesting for a refund - you can’t actually ask for a refund until you’ve actually received the product and as far as the campaign is concerned you’re still on the hook until they deliver the product to you. @tsouvli There is a gap in current regulations as it relates to consumer protection in crowdfunding. However the possible perspective for this particular situation may be that the “perk” is the ability to own the product first and give …