Has anybody with a defective unit waiting to ship received an answer from Philips?

HI: i am asking help here to someone from Philips Projection Team Support
i live in Italy.

On April 4 i have received this email:

*Dear Sir/Me, *

We are now ready to pick up your Philips PicoPix Max but we need a specific date as UPS/DHL/Local pick up companies are asking for it.

Please choose a specific date where you are sure to be at home. (We can’t choose a specific time as each driver as a specific route everyday).

Thank you!

Philips Projection Team | Support

https://community.philips.com

I have answered at least 3 times with different dates but nobody has contacted me and my projector is still here waiting to be picked up for a refund.
can someone get in contact me?
maxpinelli@gmail.com

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