Quite simple: They don’t seem have the skills to deal with this kind of exposure and public scrutiny during the time-to-market. Period.
This was a pilot they tried, and I think one of the results is that while they may be able to develop, market, and support their products according to their regular way of working, this out-of-comfort-zone project has shown them where they have shortcomings.
Yes, there have been problems on all sorts of fronts and areas. Had it been a startup then most would’ve been more understanding and forgiving, but with the brand name comes the heat and scrutiny also I guess.
So that’s all happened and true. Question is, what do we, the backers, do about this all now?
We can rant, get upset, let tensions (and blood pressures) run high, or we can try to relax and wait for the orders to arrive in due time. Regardless of how this has (and may continue to be) mishandled in your opinion, this would seem to me to be the best way forward.
This is of course my personal view and advice, feel free to agree or disagree. But try to not let it all harm you personally, please.