Hi,
I backed this project in August 2019, my contribution ID is 720 and I am from Germany. Until today I haven’t received the PicoPix. To my surprise the order summary in the backerkit account shows that it would have been shipped on 01/18/20(!) even though I never received a confirmation email/tracking number and also I never received the device. Is this normal? I get all the other project emails concerning the updates though.
In the backerkit account there is a DHL tracking number (from January) which doesn’t work on the UK site and tells me “status: open” on the german DHL site (DHL – CB524127530DE).
So what should I do now? Where is the pledge? Has it really been sent? I’m very patient but it starts to get annoying especially with this misleading information.