More clear about refund

I just got a mail from hello@picopix.com where I was denyed order cancellation. So no refund anymore??? This is the mail I got:

Hello,

Our Indiegogo campaign is now over and unfortunately we do not accept anymore cancellation.

You need to understand that we already purchased all the components to produce the right number of products for our backers and we restarted our production after the Coronavirus.

Please be patient you will receive it soon.

*For more information about shipment and daily update/pictures please visit ou Philips Community: *
Thank you,