That is (one of) our forwarder’s logistic partner(s) in Germany.
By the way, when you mail support@screeneo.com, the ticket gets assigned to me, the reply you got came from me, and I am working on getting a solution for you.
To find out the best way to contact us with a shipping issue, please see my post (if you haven’t already): General info about shipment and manufacturing - #6101
If you have any issue with shipping and already have a ticket, reply to that using the information in that post.
If you don’t have a ticket yet, send mail to support@screeneo.com with one of the subject lines mentioned in that post.