Shipping to Europe

Sure, thanks for asking. First of all, I’m just a volunteer moderator and I’m not working for Philips. All I know is what I have read on this forum.

Philips has said that they aren’t giving out individual estimates based on backer numbers. Shipping is done roughly the backer number order. I say roughly, because shipments are made by country/region in reasonably sized batches. Unfortunately for some even quite early backers in some countries, this has meant long waiting times. As you are in France, the shipments you are interested in are the ones going to the EU. Those have not been among the most problematic so far, so that’s good news for you.

When a batch is about to be shipped, Philips publishes a list of the recipients here on the forum. This list contains Backerkit ID numbers, which is not the same as the backer number. There is a thread here on the forum which explains these numbers, please look here: Demystifing Numbers (Indiegogo, Backerkit etc.). You will also receive an email from Backerkit with a link where you can find your tracking code. That tracking code will not work immediately, more on that later.

In the case of EU shipment, the individually packed projectors have been shipped to Europe together in another container. This shipment alone takes from 10 to 20 days until it arrives in the warehouse from which the separate projectors are then shipped to the EU backers. Only at this point will the tracking code you received start showing any progress.

If you find the whole forum a bit too much to follow, there is a “News” link in the top bar leading to a summary thread that contains the most important news. It might be easier to follow. Hope this helps.

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