Shipping to Hong Kong

I thought they said they Will ship it by country/location, the late backer will get luck/benefit to get the projector early. I’m not sure how many of us in HK are still either not getting the projector nor backerID/survey. I still don’t have the backerID and Survey

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It’s seems to be a mix of both: reasonably sized shipments to certain countries/regions, and then in backing order. For example, if you have 300 backers from country X, and a shipment of 200 projectors is going there, the 200 backers with lowest backing numbers from country X will get their projectors while the 100 with higher numbers still have to wait.

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My ID is #3139, where is the projector?

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When will I get my survey?
Contribution #21238
Estimated delivery date is May

I am located in Hong Kong which is where you guys claim is dispatching the product, how come I still hear nothing about my shipment?

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I back this project in early Dec 2019 and have to ask for manual email of the survey form, no news and no shipment thereafter. Today I registered backerkit and found out that I have 1 question, which was not asked when I replied the survey form earlier, yet to be answered, my status turns to “shipped” after a few clicks. What made me really mad is that I never ever received any email from backerkit on the survey forms nor something should be answered, and Philips never check this out.
The delay is not only due to COVID-19, but also the poor administration from Philips and flawed system of backerkit.

1624+104 (104: only HongKong: goods are already in HK): List 3

I am still not on the list of those 104 lucky backer in Hong Kong…

With a Contribution ID as high as you have (21238), it will unfortunately still be a while before yours is ready to be shipped.

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Hello, my contribution ID Is 11043 , can I get my projector earlier? Thanks

Has the list changed? I’m pretty sure I was in more than a week ago … ID #15588450

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Please check this link: How to find your Backerkit ID, it has the last update time stamp in it next to List 3, if that’s after your last check then always check it again, cause you might’ve been added (or removed, but let’s hope not :grimacing:)

Thanks @IvoG for your reply! It’s weird the list on your link has more entries than the one on the official email … (1200 vs 2xxx). And I’m still on the list from the forum …
A bit confused though

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Hi, I’m on list 3 but so far no tracking mail was received.
Will my device being shipped to Germany and across the world before going to my office?

Same here on list 3. Don’t know those 104 units are separate from list 3 or not.

Hi Wudela,

the big problem in my eyes is, 104 devices shipped and 101 persons received tracking.

case 1 is that we are the 3 lucky guys in the 3 out of 104 gap
case 2 is we are out if that 104 devices (if the 101 persons backed multiple device)and we threw to the international batch of 1189 EU shipment.

I hope it’s just case 3, we’re within the 101 persons while Kerry express give a wrong report to IvoG.

See this post for more information:

Would you contact your forwarder again? There is still no update so far…after another 24hours.

My backer ID is 15585736, is it possible to check if i’m in the 108 persons of HK backer or the 1189 EU batch?

I’m not urge to receive the projector nor the update but I really hope it will travel around the world before coming back to HK.

My contribution ID is 21326, and I can find my ID is on the List 3 (I think my ID is added in last update). When will I receive the tracking number?

Suddenly receive courier phone call and receive the projector this morning. Just had a quick try and seem awsome!! Thanks Philip and keep going.

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Also received my projector this AM quite unexpectedly. Thank you!

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