Troubleshooting: Projector won't power on / no picture display / shuts down soon after starting

PicoPix PicoPix Max (PPX620)
47

Hello Philips support,
my PicoPix Max arrived on (2nd of May), however the projector does not light up at all. Everything mentioned in this thread has been tried but still no luck:

  • battery has been fully charged

  • external power supply was used

  • PC can detect the project via USB-C and HDMI but no light comes out!

I have shared the video with your colleague on Maz 09 showing how the fans start spinning
but the projector does not turn on the light at all! I sent a reminder again on Maz 12 to your colleague under the ticket#19046.

https://screeneo-innovationhelp.zendesk.com/attachments/token/pDaqdMEbmQnypCqlXaieHejoO/?name=projector.mp4

However, I have not received any further feedback so far! Please let me know how I can proceed!!

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