I’ve received my PPM today. Following the Quick start guide, I’ve charged the device completely and started it. I could not see any light output whatsoever from the device. Followed the troubleshooting steps.
I’ve essentially got the exact same behavior like @zangyp is showing in his video.
I’ve just contacted support@screeneo.com - hoping for a quick solution. Fingers crossed!
Here are my troubleshooting steps:
Check Power Adapter and USB cable
Are you pressing and holding the power button (on the projector or the remote) for a few seconds? YES
Are you using the supplied power adapter and USB-C cable? YES
Do you see red/blue flashing LED on plugging in the charger? This means the power adapter you’ve connected is not supported. Please use the supplied power adapter. NO
If you’re using the supplied adapter and cable, continue to the next section.
Check battery charge status
Make sure the projector is powered OFF. YES
Connect the power adapter to the projector. Make sure you plug it into the right side USB-C port (charging port), not the left side (video port)! YES
Does the LED turn red? If yes, let it charge for 3 hours until the LED turns blue. Then unplug it, and power it on. Does it work? LED red and after 3 hours blue. But can’t turn the light on. Fan starts working.
If the LED doesn’t light up at all, check that:
the adapter is receiving power from the wall socket. YES
do you have another USB-C device? Can the PicoPix adapter charge that device? If not, the adapter may be faulty. The adapter works fine.
If the LED lights up blue, it means the battery is fully charged. Continue to next section. YES
Check display problems
If your projector can turn on but doesn’t display any picture, check this as you power on the projector: NO, there is no light at all!
Do you see the white Philips logo startup screen?
if yes, but there is no picture afterwards, check that all cables (HDMI / USB-C) are unplugged.
does pressing the home button on the remote or touchpad causes the home screen to appear?
does pressing the autofocus button on the remote show the focusing screen?
Does the projector power off shortly after showing the home screen? It could be a thermal shutdown. check next section.
Thermal shutdown
If you don’t see the Philips startup screen, or the projector powers off soon after starting up, check the following:
Do you hear the fan spinning up when you power on the projector? YES
Do you have at least 30 cm free space on all sides of the projector to allow free movement of air? YES
What is the altitude of your city? (the atmosphere might be thin!) Switzerland, Elevation: 552m
What is the room temperature where you’re using the projector? 21 Celsius