Australia & New Zealand

PicoPix PicoPix Max (PPX620)
596

A post was split to a new topic: AU returned to sender

597

Howā€™s your package tracking? I saw mine was active the other day on the DHL site so I set up some email notifications for when it finally arrives. I got a message from DHL today and got really excited but apparently it just moved from one sorting house in Hong Kong to a different sorting house in Hong Kong. My ETA is the 9th of June.

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598

Yep - same. Hopefully on a plane to AU by the weekend. Iā€™ve had a few items for work shipping via DHL out of HK over the past few weeks & theyā€™ve been pretty quick, so based on how they went, Iā€™m hoping for delivery by Thurs/Fri of next week at the latest. Normally they fly into SYD from HK before shipping off to other cities. Good luck!

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599

Got mine this morning - however it is missing the AU Plug like my original faulty unit had - this is the EU/US version.

@Philips_Support_T FYI - how can I go about getting the correct plug for the AU region

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600

Oh no!

My replacement just arrived as well. opens box ā€¦yep, Iā€™m missing the Aussie plug too. @Philips_Support_T @IvoGrijt any chance a localised power connector could be popped in the post today?
EDIT: I have a travel adaptor that I could use in the meantime I guess. A little precarious but better than waiting another month. I got some movies to watch!

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602

To all 9 of you who received / will receive the EU packaging in AU, the forwarder will send the proper AU plug via express.

To anyone sending back their unit for replacement from the AU: check with us first if you also need to send the AU plug when returning a defective unit.

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603

@IvoGrijt As usual, youā€™re the man! Thanks for ironing out the kinks.

PS Iā€™ve already updated mine, watching cartoons with my kid on my lap. Worth the wait :smile: (Bluey on ABC iView for the locals playing at home)

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604

Donā€™t drop it in the pool again like last time.

Oopsā€¦ :zipper_mouth_face:

Did I say that out loud? :innocent:

605

Ivo, Iā€™m not sure if youā€™ve been getting my messages in our thread: https://community.projection.philips/t/au-returned-to-sender/7951 - did you need anything else from me?

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606

Was there anything else you needed from me? Iā€™m not sure Iā€™ve been getting your responses / am I even doing this right?

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607

@IvoGrijt can you confirm if the projector has been resent? Are there any tracking details?

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608

Iā€™ve messaged you

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609

A post was split to a new topic: Whereā€™s my shipment - NathanM

610

Anyone waiting for a replacement??

611

Update. Watching the prestige at my daughterā€™s house. Just used a blank white painted wall.

IMG20200508185010
IMG202005081850104608Ɨ3456 1.7 MB

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612

Hi @IvoGrijt hope youā€™re well. Itā€™s almost been 2 weeks since I got my replacement, do you have confirmation that those AU plugs were sent out via express? I havenā€™t received one yet.

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613

I donā€™t, good question though, Iā€™ll add that to my pile.

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614

Hi @IvoGrijt any update on those AU plugs? I still havenā€™t received mine.

615

What?
:astonished:
Iā€™ll ask about that, we were told those would be sent weeks ago.
:roll_eyes: :pensive:

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616

Thanks @IvoGrijt!

@John_Lewis and @SRitchie have you received your AU Plug?

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