It doesn’t exist… It’s a battery made especially for this object, don’t waste time looking for it!
So whats the options .?
Obviously as always… By contacting support!
If you are going to call on Philips support, remember to do so before the expiry of your warranty. Failure to do so will leave you ‘stranded’ as your unit will no longer be supported by Philips, according to their rules. Buyers beware. You will be on your own. I learn from experience.
What you say is not true… My battery swelled in August and I alerted assistance right here (forum), it’s true they took it for a long time but, in February I finally received the new battery by paying only the shipping costs, import duties, etc. for about 60 euros.
Read my earlier posts. I inquired everywhere and got the same feedback from Philips, either no response from this forum or the local Philips office in my country, or the one in Hong Kong. This is their official statement: Once the warranty is over, they can’t service the unit anymore, even when I offered to pay for everything.
HDMI port stopped working.
Any suggestions?
@Sergio_Colecchia You are lucky … this is the answer I received, when I asked Philips support to help me to solve the situation with the bloated battery (I got no problem to order it somewhere and pay for that). They are acting like “it’s not our problem”…
Dear Petr,
Thank you for contacting Philips. We are sorry that you are experiencing such an issue with your projector.
Can you please tell us if this is a PPX620 in question? Unfortunately Philips does not have spare parts and we strongly advise against trying to repair the device yourself.
If your unit is still under warranty, we recommend that you contact the store where you purchased your projector and request a replacement or a repair.
If not, we recommend that you contact an electronics repair store in your area and ask them to take a look at the device. They may have the necessary parts or can advise where to purchase one in your area.
Thank you for understanding.
With kind regards,
Customer Service Team
Screeneo Innovation SA
Official Global Philips Licensee
This is the worst support experience so far.
@Philips_Support_N Can you please confirm your statement, that you’re not going to help me … so I can throw your product into the dust bin? (contribution ID 20638) …
I am sorry but that’s the exact response that I have got from Phillips. It means “Not our problem. Go fix it elsewhere”. The last Philips I bought.
I understand ur feeling as well Ronald.
I am from HK too and our warranty is only 1 yr if u buy in HK.
This thing which cost us ~800 EURs die within 1.5 yrs due to a f**ked up battery is truly not acceptable. This should be regard as a product DEFECT.
Philips should learn from Apple how they help users to fix things, not just asking us to find some random ppl in our locality to fix something that they probably hv never fixed before. What if they break the projector due to inexperience?
Although the projector is of good quality, but the battery issue and after support is just abysmal. Please fix these things before releasing other new products.