Defective focus

[IvoGrijt]

@Philips_Support_P

I suspect you got a defective unit, though as a possible quick workaround may I suggest you to turn the projector towards the floor and activate the autofocus 15 times, then point it to the ceiling and activate it 15 more times. Some fresh-out-of-factory units need this to properly activate the free motion. If that doesn’t help, it might be defective.

Another user this was suggested to reported that it did fix his unit’s focus issues.