Hi @ZacT
I suspect you got a defective unit, though as a possible quick workaround may I suggest you to turn the projector towards the floor and activate the autofocus 15 times, then point it to the ceiling and activate it 15 more times. Some fresh-out-of-factory units need this to properly activate the free motion. If that doesn’t help, it might be defective.
In any case could you please email support@screeneo.com, or use the “Contact” link on the top right of this webpage to create a new ticket. This lets our helpdesk handle your request centrally.