Device won't charge

[LLG]

Hi @cjowjow.
Welcome to this forum.

Can you go thru this test protocol and answer each question ?

Troubleshooting: Projector won't power on / no picture display / shuts down soon after starting

If your PicoPix Max doesn’t power on, or it shut down while using it, follow these steps to identify the issue: Check Power Adapter and USB cable Are you pressing and holding the power button (on the projector or the remote) for a few seconds? Are you using the supplied power adapter and USB-C cable? Do you see red/blue flashing LED on plugging in the charger? This means the power adapter you’ve connected is not supported. Please use the supplied power adapter. If you’re using the supplied ad…

It will help @Philips_Support_N to identify a faulty unit and to provide help, either to troubleshoot the issue or to organize a potential return.