This is what PhilipsNono answered when I asked him about the replacement process. Perhaps you can ask him there to clarify his response by explaining how these owners will be notified of being in a batch, tracking numbers, etc.
(Don’t ask about your case specifically but enquire in general)
This thread should be relisted.
Screeneo.
After being sent to multiple courier companies I shipped it back to you. You then proceeded to ignore me.
You emailed a reply on 19 March that the replacement unit would be shipped “next week”
You ignored me again.
You emailed me on 27 March that the product would be sent “next week”
It is now the 15th of April and you continue to ignore my requests for update.
It is also my request, other customers have to know what is happening. @Philips_Support_T @Philips_Support_T
NEWS:
Thank you.
I did receive an e-mail that told me to go to backer kit where I found a second shipping code, this from DHL. I put it in on the DHL site and was notified: No Results! We wish to inform you that a number of packages may experience delayed or missing tracking information. Continue to check this tracking page for the latest update. Please accept our sincere apology for any inconvenience this may cause.
I’m at 106 days since I notified Screeneo/Phillips that my device was defective. One wonders if they had hired the Three Stooges, we would get better customer service for defective products.
Philips and DHL both say that it might take a while for information to show up, sometimes as much as 10 days at the moment.That’s exactly what’s happening in your case at the moment according to me…
You are lucky I still didn’t received nothing 
anyone has news about the new unit shipment? I still didn’t received communications from support…
The latest batch was supposed to have 21 replacement units for backers. But since the batch didn’t pass QC it will take a bit longer I guess.
This is still an unlisted conversation, so all the moderators can actually write a lot of beautiful false promises…
Or we can write nothing at all, which would leave you talking to yourself. Which would you prefer? 
I don’t make promises when it comes to the PPM campaign or logistics, false or otherwise, as I’m not the one able to keep them. All I can do is relay information you may not have seen somewhere else on this forum.
on the 4th of April I got a mail asking me to chose a pick up date, I answered straight away but then nothing, nobody came to pick pick, I didn’t get any follow up mails even if I wrote several times. What do I have to do? It has been 18 days since then. Please give support to your backers.
Hi,
I have been waiting over two weeks for a simple reply/acknowledgment to my multiple emails after having returned a defective product, with the return process having taken several weeks.
The customer service, or complete lack thereof, has been shocking. Please can I now have a full refund? It’s clear that I won’t be getting a working replacement anytime soon or any kind of response from your customer service team.
Please confirm that you will be processing my refund asap. Thank you.
Still waiting for email reply whsoever absolutely NO COMMUNICATION on april.you started serving me now …no sound no image please …
Hi guys this is an unlisted topic only moderator can see your message, please move conversation to “General info about shipment and manufacturing” so anyone inside the screeneo community can understand the situation.
This is not the case Armando, anyone with a direct link to this thread can see it.
When a topic is “Unlisted” this has the following impact:
So it’s 24 April 2020 and you have yet to ship the replacement yet again proving that what you say and what you do are not the same thing.
He is correct @Armando_Monda. I have taken the liberty of posting the direct link to this thread in the other thread.
@Armando_Monda @cjwilber @MrBiology @Waheed @dhan @Kharg have you all had any progress on your cases?