These issues and the forwarder’s attitude have halted everything basically we do shipping wise, including replacement units, regular shipments, extra orders, AU plugs, shipments returned to sender, forgotten backers needing to be shipped to, shipments on hold by DHL, and shipments to “exotic” or difficult places like India and South Africa, etc.
We just now got the assurance via email from their manager that the EU shipments waiting in their warehouse in Germany will be picked up by DHL tomorrow and scanning will happen starting tomorrow and Saturday. Let’s see if that will actually happen or not, it’s their last chance to show us they can deliver.
Interestingly enough he pointed out that with 16000 shipments there were only about 200 with real issues. I think they’re off by a factor of 2 to 3, if we count the ones not shipped at all, returned to sender due to their mistake with reused labels, and other issues on their end. But okay, every issue is one too much.