Hi, already one week passed. I have never received any email or update in backerkit.
Please let me know if the shipment has started or going to start. There is not any update. I really doubt it is going to start soon.
@IvoGrijt @Philips_Support_N @Philips_Support_N
or are u guys going to say that HK start protest and there is delay!!!
No worries, the giant yellow box of an announcement is easy to miss 
So hereās a reminder:
Click on it to see the full message and update.
Your address was updated in Backerkit 4 months ago, but in the Masterfile only AFTER first sending the file to the forwarders.
I will check with them whether they shipped it already or not and to update the address if they havenāt yet.
Bruh, I was asking about this reply from IvoG, donāt think the āGIANT wall of yellow textā answers my question.
Iāve updated my address four months ago and still the wrong address went to the forwarder and the shipment possibly went to the wrong country, IvoG said he will check, so after two days I canāt ask?
Awesome
19914 is on the amy batch but what does all thr names and nr mean? Are all 6000+ units in shipping?
This is a perfect example of a legitimate issue. @fawkesweiās timing couldāve been better seeing my post just before, but it does illustrate my point brilliantly.
Because of all the questions and chasing that strictly speaking come more out of frustration and not knowing whatās happening than an actual āneedā to ask, questions like his donāt end up getting the attention they deserve. The frustration and not knowing what to expect are all understandably though, things have not been easy for the backers or Philips Projection.
But if weāre really honest, a lot of backers have been very understanding and patient. Some have never once posted a question, or did so via a PM or mail to support. Iāve even had people post for the very first time ever just to thank me for my service to the community for instance. So they are proof that some people can get by with just reading and following and patiently waiting.
At the other end of the spectrum weāve seen those who post over and over, sometimes cursing or attacking, threatening to involve people higher up the chain, etc. Weāve also seen some politely chasing but at a very high frequency which ultimately still ends up becoming overwhelming. Not just for us as staff but also for the fellow backers.
What we as staff will continue doing more often is move requests to either separate threads or to private messages, so as to keep this thread more on the General track thatās implied in its very name. Questions, answers, or remarks that arenāt general but individual will be moved. Anything thatās interesting for the larger audience and relevant to the latest shipping status will be allowed to stay.
My request to you all: help us to help you all.
Appreciate your hard work 
today I observed round the clock response. Go take some rest. Happy Weekend
Things will fall in line, itās matter of time
The names for the lists came about after I proposed the use of names for the lists when I joined the Philips Projection team.
Before that, the lists sent to the forwarders just referred to the amount of pieces they allocated. That probably works just fine in logistics, but I couldnāt wrap my head around it. Before that I had started calling the pre-notification lists List 1, List 2, List 3 on the forum, so when I proposed this to PhilipsNono and The Listmaker, they agreed, and it made our communication instantly better. What I wasnāt counting on though was for the updates to be incremental on the same file. I was hoping we would just release a new List 4, List 5, etc. Instead we ended up updating List 3 with extra backers. No problem, people could still find themselves, the whole list was gonna ship.
Fast forward to yesterday. I got the updates from the meeting our representative had with the forwarders. They gave an update about the shipments by using the piece count for the lists. Now I had a problem: I couldnāt expect backers to count or find l some other way to figure out when their units might ship. So I decided to add a column to the sheet, and put the internal name of the lists in it, hoping this could give a sense of which batch we were referring to.
But as I said two posts ago, the forwarders might have some Amy, Laurent, Jordan, and Betty all together in one flight to the EU for instance, because Betty, Jordan, Laurent and Amy all have units still in their warehouse.
So that name is telling you something, but it might also mean nothing in the actual process of getting your pledge to you.
Its really cute that list3 has gotten different batch names, thanks for the explanation @Ivo 
Plus I think the last backer deserves a pat on the back for waiting so long 
Iām glad i have a tracking number and am now eagerly waiting for betty to arrive in germany fingers crossed so they quickly send it on to the netherlands. I hope thereās an update next week and not the week after for bettyās sake
You know, I have been thinking of this myself. I donāt know how we can find out exactly, but the last backer to get theirs will get something from me personally. I donāt know what, nor when, but he or she will have been the most affected by the campaign and shipping delays, and I will definitely not let that go without acknowledging from my part.
Thank you for noticing, Iāve been here for you all for a long time, and itās part of why Philips Projection approached me and asked me to come aboard officially to help them.
I was lucky as an early backer (456) that I got my unit before the Corona crisis started. Once the crisis hit me as well by ending my consultancy contract prematurely and being home in lockdown, I just poured my time, heart and soul into the forum. This was noticed and I was out of the blue promoted to moderator by @Philips_Support_P, after which my involvement really took off.
Since becoming part of the official team Iāve been sleeping very little, working through the nights to reach the forwarders in a time zone 6 hours ahead of mine, and fielding questions from backers 6 hours behind mine, only to do the same again during the day for the backers in roughly the same timezone. Not just in the forum now but also in the ticket system, Backerkit system, DHL tracking sites, and many Excel sheets.
But at the end of the day, posts like yours really make me smile inside. Or someone posting a pic of the PPX box on their table. Or a user thanking us for helping with an issue. Those posts make it all worth my time.
So thank YOU!
Thank you. Your presence on the forum has not gone unnoticed, with a worldwide project like this timezones are indeed a thing. It seems weāre on the last stretch now all units have been produced so there is light at the end of the tunnel. Good night 
@IvoGrijt Hey man, any chance you could let me know if my unit is anywhere on the lists, i cant see it on list 3? 21201
Thanks for all the updates and persistence, its been very helpful to keep track of!
If you searched and couldnāt find it then itās not on the lists yet. Donāt worry, by next week all devices produced will have been allocated to campaign backers.
Thanks
So, just received an update email regarding shipping transparency. And I really appreciate that.
But just to confirm, the Betty batch was accepted and already shipped by DHL?
I think urs and the new update is pretty comprehensiveā¦
Iām holding on to the excitement till I get my actual tracking cos that is where the fun lies !
I am getting following message for customs in Dubai,UAE:
Further Detail:
Further clearance processing is required. Next Step:
A DHL representative shall attempt to contact importer or shipper if any further information is required to complete the entry. Customer should contact DHL Customer Service if not reached by DHL
@Philips_Support_N @IvoGrijt Is it normal or some action is required from your side?
Your list here says List 3 118 Jordan , while the latest update on Indiegogo emailed a few hours ago is 116 with less contributor IDs than 118
I think they simply copy and paste the text with links without any editing. the ā116ā in the email update and the ā118ā you saw should reflect the number of clicks the link has been clicked, as of now, it is at ā121ā clicks.