I feel like I need to explain some things again and reiterate others.
The lists we use and refer to by name now are the lists we sent to the forwarder, telling him how many and where to send the units. By sending them in batches, we gave them the rough order to work with, from which they still could’ve picked all the EU ones for instance and sent at once, then ROW, etc.
So even within a batch, you could get shipped before or after your actual order.
That was the plan.
Now, it turns out that for reasons known and unknown to us before, during, and after the facts, the shipments did not all go out as planned and agreed upon. So now a lot of the units shipped from our factories are sitting in the warehouse of the forwarder in Hong Kong. They still have the lists, some have already been labeled, others still may need labeling. But depending on circumstances, they might decide “hey, we finally got a flight to EU that can take all of these, or just half of these, let’s put them all on it regardless of lists we got” and then woosh! they’re on their way to EU.
I do not know if this is the case or even a real possibility, but I’m using it as an illustration to the point that, until the tracking starts working because DHL (or whichever Last Mile courier as they’re called) in Germany (EU units) or in Hong Kong, Australia etc. (all others) scans the labels into their systems, we won’t know where the packages are nor when they’ll be delivered.
So to summarize: the list is just to tell you we allocated your pledged amount of units to be shipped to you, made sure the forwarder got them and knows where to send them, and that’s it. All the previous plans went out the window, for Jordan, Amy, and Laurent we have a new planning. The ones before that should obviously also still be dealt with, and my guess is that if not already on their way, then they will probably go out with Jordan.
You’ll get tracking labels when we get them.
They’ll start working when the last mile carrier scans them.
We will update you all on the general information we have available as soon as we have it and understand it, and will honor requests for personal exceptions (wrong addressing, shipment issues where something went wrong with delivery, unit defects, etc.)
But as we’ve stated in the past, we simply don’t have the resources, even including yours truly, to keep answering to every inquiry in the likes of
- “where’s / when’s my package?”,
- “why no label?”,
- “why backing order not followed?”
- Etc.
So we won’t be answering those queries, our apologies in advance for this.
We (Philips Projection staff and the moderators) will try to still read everything we can, and triage the questions in the relevant threads we already have, so that we can answer the really urgent or important questions. Things like:
- tracking label is showing wrong destination
- my address needs to be changed or wasn’t in time
- my shipment wasn’t delivered to me despite tracking saying so
- I received a damaged product or box
- our country is imposing a ban on battery powered devices
- anything that affects more than 2 backers
will probably get our attention sooner. Most other requests will solve themselves, but if not, we will find them once the biggest bulk has been done and we will fix things for everyone.