This is a perfect example of a legitimate issue. @fawkeswei’s timing could’ve been better seeing my post just before, but it does illustrate my point brilliantly.
Because of all the questions and chasing that strictly speaking come more out of frustration and not knowing what’s happening than an actual “need” to ask, questions like his don’t end up getting the attention they deserve. The frustration and not knowing what to expect are all understandably though, things have not been easy for the backers or Philips Projection.
But if we’re really honest, a lot of backers have been very understanding and patient. Some have never once posted a question, or did so via a PM or mail to support. I’ve even had people post for the very first time ever just to thank me for my service to the community for instance. So they are proof that some people can get by with just reading and following and patiently waiting.
At the other end of the spectrum we’ve seen those who post over and over, sometimes cursing or attacking, threatening to involve people higher up the chain, etc. We’ve also seen some politely chasing but at a very high frequency which ultimately still ends up becoming overwhelming. Not just for us as staff but also for the fellow backers.
What we as staff will continue doing more often is move requests to either separate threads or to private messages, so as to keep this thread more on the General track that’s implied in its very name. Questions, answers, or remarks that aren’t general but individual will be moved. Anything that’s interesting for the larger audience and relevant to the latest shipping status will be allowed to stay.
My request to you all: help us to help you all.
- Think about what you’re about to say or ask, decide if you really need to post it here, or if you can find another thread to post it in, if at all.
- Search the forum for similar posts or sentiments, and add your piece there.
- catch up a bit before posting, either by checking the News summary using the button in the top right menu, or just scrolling through the thread a bit. That way you won’t have to ask the exact same question again, and you can perhaps make it more specific and better if you still feel the need to ask. This enhances the experience for everyone, and is welcomed by all I think.