Checking the dhl.de with the tracking number provided, it says:
Es erfolgte keine Einlieferung zu der per EDI Daten beauftragten Sendung. Die Sendungsdaten wurden daher storniert.
Translation: There was no delivery for the consignment ordered via EDI data. The shipment data was therefore canceled.
Providing us the new tracking number gave us false hope that we will be receiving our already paid item soon but it seems that we have been waiting for nothing!!!
My new address is in South East Asia now! I believe it is much easier and faster for you to provide me my purchased item from your factory in China or stocks in HK!!
@Davy Thanks for this info, this truely is worrying. @Philips_Support_N@IvoGrijt please, tell me, is there a need for a ticket or do you have a solution under way?
DHL cancelled as no package handed over. Only get message on German site.
Starting to get really frustrating as itâs not the first failed tracking I have received and now there is some kind of radio silence here when before we would get constant updates about shipments.
I understand your at work filling one for the road and replacements. But some of us havenât even received our ppmâs in the first place.
Contribution ID: 21771
Tracking opened on Saturday, 15.08.2020, 12:20
Tracking number: 00340434298892098995
Philips Support Ticket ID (never got any answer): 29545
dhl.de says: âshipment got cancelled on 26th of Augustâ dhl.com says: âThe instruction data for this shipment have been provided by the sender to DHL electronicallyâ
@Philips_Support_N@IvoGrijt
As above comments, my tracking number has not changed since 26th August. I just checked the german DHL site and have the following messageâŚ
Wed, 08/26/2020, 8:48 pm
The consignment ordered via EDI data was not posted. The shipment data was therefore canceled.
Sat, 08/15/2020, 11:20 am
The broadcast was announced electronically. As soon as the shipment has been processed by us, you will receive further information.
Please can someone explain what is happening here? Promised delivery that never materialised, promised a refund if the delivery status didnât change and since then no responses through email or here.
If you have no answers then please just let people know that, at least its dialogue. At the moment we hear nothing from Philips on this issue which is incredibly frustrating. It would be really helpful to get an update on the state of play with deliveries as a priority.
It looks like you are in the shipment that is clearing customs in Belgium at the moment.
Youâre tracking number should become active within a week or so.
Even though DHL says your tracking number was cancelled, it should reactivate shortly.
Steve
It looks like you are in the shipment that is clearing customs in Belgium at the moment.
Youâre tracking number should become active within a week or so.
Even though DHL says your tracking number was cancelled, it should reactivate shortly.
Steve
It looks like you are in the shipment that is clearing customs in Belgium at the moment.
Youâre tracking number should become active within a week or so.
Even though DHL says your tracking number was cancelled, it should reactivate shortly.
Steve
It looks like you are in the shipment that is clearing customs in Belgium at the moment.
Youâre tracking number should become active within a week or so.
Even though DHL says your tracking number was cancelled, it should reactivate shortly.
Steve
It looks like you are in the shipment that is clearing customs in Belgium at the moment.
Youâre tracking number should become active within a week or so.
Even though DHL says your tracking number was cancelled, it should reactivate shortly.
Steve
It looks like you are in the shipment that is clearing customs in Belgium at the moment.
Youâre tracking number should become active within a week or so.
Even though DHL says your tracking number was cancelled, it should reactivate shortly.
Steve
It looks like you are also in the shipment that is clearing customs in Belgium at the moment.
Youâre tracking number should become active within a week or so.
Even though DHL says your tracking number was cancelled, it should reactivate shortly.
Steve
Thanks Gaurav.
Like the others, you should be in the shipment that is clearing customs in Belgium at the moment.
Youâre tracking number should become active within a week or so. Even though DHL says your tracking number was cancelled, it should reactivate shortly.
Steve
Hi my backer ID is 21952. I ordered 5x picomaxâs
The tracking number assigned to this order is invalid. I have a new tracking number for my old order and that says the shipment was sent from shenzen Sept 8 to Orlando, Florida, USA and picked up by someone called Eli. I am in New Zealand!!
any info MUCH appreciated.
I sent an email to support 2 weeks ago and got no reply so posting here.
