Latest News Updates Summarized

[imdevu]

June Summary, click to open

Summary for 2020-06-29, click to open

@IvoGrijt

I just added the next batch, Florent, to List3
This batch has replacement units and some forgotten backers. We will add more forgotten backers if needed to the list after this batch, as we sent more stock to the forwarders than there are on this batch.

Summary for 2020-06-28, click to open

@IvoGrijt

We have a backlog in logistics related tickets being picked up, and are working hard to get them all solved.
What helps us is if, when you have an issue, provide us with as much information as you have. Yes we can look it all up, but that takes extra time, when you probably have the information, your information, already at hand. So if you have an issue with your shipment or tracking code, it helps me if you provide me with:

• your name or email you backed with if different from the one you’re mailing the support desk with
• your address postcode at least, the full address if you don’t mind
• the actual tracking code
• your IndieGoGo contribution ID
• your Backerkit ID
• if it’s a follow up request, the number of the previous ticket if known, or just replying to the last email received in the previous ticket submitted
• the steps you’ve already done to solve this issue you’re facing
• as detailed a description of your issue or request as possible

This saves me from having to look up info in all sorts of systems before I can start to find a solution.

Thanks.

Summary for 2020-06-19, click to open

@IvoGrijt

I just added all the IndieGogo Contribution IDs (and a few Backerkit IDs) from the Batch named Joy that we sent to the forwarders Today 4:17 PM to List 3

This means they will start to book and create labels to print and sticker on the packages, getting things ready to ship this Monday (if my information is correct and they get a flight -EU) and to ship to Hong Kong for customs inspection there and subsequent pcikup by DHL in the coming week.

Unfortunately this will not be the last batch to ship. There are more units that will need to ship out as replacement units for lost / stolen / defective returns, as well as perhaps the still forgotten backer despite all we could do to include everyone in this one. Plus, there are people still backing, even at the current price!

So if you’re still not on this list, please post your contribution ID and/or Backerkit ID here: “Forgotten” Backers

@IvoGrijt

EU tracking labels just are getting updated, which means that DHL France does have all 3390 pieces and has started to scan them. We have been told they will scan tonight and then continue on Monday.

Summary for 2020-06-17, click to open

@IvoGrijt

• Current EU shipment: these 3390 (!) units are expected to clear customs today, and this time they will be given to DHL France, from where they will be distributed across Europe. We expect the shipment to be with DHL France by tomorrow, and expect scanning to start by Friday.
• Current ROW shipments: the remaining 1289 units which had not been picked up before have now been picked up by DHL Hong Kong and tracking numbers should go live as soon as DHL scans them. Shipments should be delivered to these backers in the next week or so according to what our forwarder told us.
• Russian “mystery” train shipment: these units are expected to arrive in the Russian warehouse by June 20th, and then enter into customs clearance.

Summary for 2020-06-16, click to open

@IvoGrijt

Shipping (Allocation) News!:

• I updated List3 with the latest named batch named Joy consisting of 573 units.
  Note that the list itself has not been sent to the forwarders yet but I wanted to ease the fears of being left out for some of the anxious backers so I posted it, a bit later than promised due to being careful and diligent, but it’s here now.
  There are six backers that did not sign up via Indiegogo and therefore do not have a contribution ID, so they’re represented by their Backerkit ID
• The DHL tracking labels for the ROW shipments have started to become active, but not all are yet.If yours isn’t please give it some more time. There may also be some that are not handled by DHL which may not have been picked up yet, or picked up by the courier but not yet scanned in.
• At the close of day yesterday the EU shipments were still in custody of the German customs due to administrative reasons and decisions, hopefully today that impasse can be broken and we can see movement on those shipments also. Once I know more about what is going on I’ll let you guys know.

Summary for 2020-06-15, click to open

@IvoGrijt

Shipping news:

• Last night PhilpsNono messaged me that the EU shipments were being held by German customs, who were again asking for all sorts of import documents we have already provided in the past. Luckily he has them and can send them in first thing in the morning today, but it’s not clear to me if the items will be released immediately after them receiving the documents or if it will take longer. If released today DHL might pick them up today, or maybe not.
• This morning I contacted the forwarder asking for status updates regarding the ROW pickups in Hong Kong, and the Taiwanese shipments in particular. I haven’t gotten a reply yet but will update this post with info as soon as I have it.
• updated List 3 batch Joy will be out today, with shipping expected around the 19th (pending flight availability)

Summary for 2020-06-12, click to open

SHIPMENTS UPDATE

@IvoGrijt

1. The June shipments to EU have arrived in Germany on the 10th, they’re now in customs clearance, expected to be released today, and DHL will pick up the goods tomorrow or next Monday.
2. If DHL pick up the goods tomorrow, then will be sent to backers around 15th~16th, the goods will arrive in our Germany warehouse today.
3. The goods for other countries have already arrived in Hong Kong, and DHL will pick them up today or next Monday.

Just to be absolutely clear: nowhere in this communication is there any blame or fault being put on DHL. All information is factual and DHL will be doing it’s part in the process once it gets the packages, which are still in the forwarder’s part of the logistics chain.

In other news:

• The Brazilian and Saudi Arabian based backers have been shipped via a different forwarder, and the tracking numbers have been uploaded into Backerkit today.

Summary for 2020-06-07, click to open

@IvoGrijt

Hello backers,

The Philips Projection team was busy in meetings this week, and didn’t have much time to communicate. I myself was also busy and didn’t have / get information to share with all of you. But I now have a shipping update for you!

Our representative that went to speak with the forwarders last week sent some information yesterday, but forgot to CC me in the conversation, which is why I only got my hands on this information this evening.

According to her:

1. She had a phone call meeting with the forwarders, they confirmed to her that they will catch the 2 flights to Europe this week .
2. All EUROPE Max shipments will have arrived with the backers around 14th June.
3. Other country shipment also in progress, the products have arrived at their HK warehouse now, where they will arrange the shipment by DHL as confirmed before .
4. So this week , the process and schedule the forwarders confirmed to her/us is same as last week.

Now before some of you jump all over us, I will point out a few points that explain why this information is somewhat vague even for us:

1. The use of the words will and this week in point 1 could either mean that:
   a. these flights are in the future, as in next week starting the 8th of June (future tense), or
   b. these flights will have been caught this week ending on the 7th of June (future perfect tense)
   (Also see my remark about point 4 below).
   So this is a bit vague to me as well but could be down to translation and incorrect use of future tenses. I’ll try to get a clarification but she won’t be in for work till Monday.
   Receiving tracking numbers would also remove some of the vagueness and doubt in my mind personally.
2. When they / she uses the word All I think they mean ALL backers sent this week (see 1) like discussed earlier, aka List 3 Betty, Jordan, Laurent & Amy, and not ALL EU backers of this campaign, as the last list of backers to fulfill hasn’t even been finished yet, let alone sent to them. So I’ll only give this more credibility myself once we get the tracking numbers for those backers.
3. When they / she uses the words the products I think they mean the products for ROW that they’re handling (so everywhere else except Russia and Brazil) sent this week (see 1) like discussed earlier, aka List 3 Betty, Jordan, Laurent & Amy, and not ALL ROW backers of this campaign, as the last list of backers to fulfill hasn’t even been finished yet, let alone sent to them. So again I’ll only give this more credibility myself once we get the tracking numbers for those backers.
4. The use of the words this week imply the week that’s starting on the 8th of June. This also makes the statement in point 1 a little bit less clear in my view though.

With regards to the Brazilian shipments we have the following update:

@Philips_Support_N

I can’t share any new information on the shipment to Brazil, but I am very confident that it is proceeding as planned. In fact, one of our closest partners in China offered to take over responsibility for the shipments to Brazil and Saudi Arabia. So they picked up the products from our forwarder and arranged for shipment themselves. They are very reliable, and I’m confident you will have your products within the next two weeks.

Summary for 2020-06-02, click to open

@Philips_Support_N

NEWS:
DHL Picked up the goods just 5 mins ago!

@Philips_Support_N

A DHL tracking number is generated in China when the deliveries are prepared (boxes labelled etc). Then a large consolidated shipment of several products is made by our forwarder from China through HK, through Belgium for customs clearance, to their warehouse in Germany. In that warehouse the shipment is broken down into the individuals deliveries and they are picked up by DHL Germany and delivered throughout Europe. You will not see more information on your tracking number until DHL Germany picks it up. It has been taking 2-4 weeks for the goods to reach DHL Germany, so you could expect to hear some news from DHL in about two weeks.

Summary for 2020-06-01, click to open

@Philips_Support_N

We have received confirmation this morning from our colleagues in China that they have found an alternative shipping method for all Brazilian and the remaining Saudi Arabian backers. The shipments will begin today.

@Philips_Support_N

Shipments to Saudi Arabia are starting today.
We were told shipping time is 7-10 days.

@Philips_Support_N

NEWS

• I’m uploading 1831 backers now on backerkit
• 60 tracking numbers for Russia will be uploaded soon
• Saudi Arabia tracking numbers will be receive soon as well
• for the 9 Australian who received an INT version instead of AU, we will ship the missing AU adapter by express