Mouse cursor stopped working

Just an update on what’s happening, after almost a month not hearing back from support I decided to email again and actually got a quick reply asking me to fill out a return form, but the confusing bit was I didn’t want to return the projector only the remote, I was assured I can choose what part was defective and yes I can, but I haven’;t heard anything back since the 31st of July after filling out the form,
Oh and since last weekend my charger stopped working the battery is drained and won’t turn on, I do have a third party charger ordered but that’s taking forever to get delivered, so right now I can’t watch anything.

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