We had Neopix Prime NPX540 Int model of 2023 production. We decided to mount it differently, so tried to follow the instructions manual to change Projection Location. However, to our surprise, there was no such option.
We tried to update firmware but it was in the latest version. Our developer friend suggested to use software update from Philips official website ans install it through USB. So we downloaded 1.1 firmware, extracted and installed through USB. Before installing, we had 1.3 version though
But it went wrong after that. Now our device is displaying dim light, and even though Projection Location is there, it just changes colorgrade to grayscale or more vibrant, but orientation doesnt change.
We cant find 1.3 version to roll it back. Hope you can help. Thanks