Random crashes (projector returns to Home screen) when using Google Cast with YouTube video

PicoPix PicoPix Max (PPX620)
1

If I stream the following video from the Android YouTube app on my phone to the PPM projector, using Google Cast, the Google Cast player app on the PPM randomly crashes after 2-3 minutes of playback:

I haven’t seen the crashes with other videos yet (although I don’t use Google Cast much, because the framerate is awful, ~10fps, and the framerate is uneven).

Is this the right place to report bugs like this? Do the engineers working on the PPM actually see these messages?

Firmware 1.0.25.

2

@Philips_Support_P is the right guy to talk to about this issue.

1 Like
3

Hi @lukehutch thanks for reporting the problem. Yes we do regularly check the forums (past 2 days we had meetings though).

I will look into this problem and get back to you.

2 Likes
4

@Philips_Support_P My youtube app keeps crashing after I download from the app and after i click sign in, and it crashes and goes back to homepage. Please kindly advise why???

5

Which Youtube app do you refer to? Are you using the one that’s preinstalled on the PPX or have you download Google’s own Youtube app?

6

The one preinstalled is S youtube, I got a webpage error despite wifi being connected and I could watch netflix or surf firefox.

So I downloaded a YouTube from the apitode app. That’s the one that keeps crashing.

Seems like both S YouTube and downloaded YouTube ain’t working for me:/

7

Google’s own Youtube app won’t work, since the projector doesn’t have the Google Play services it depends on. You can delete that app and forget about it.

I didn’t have any problems with the S-Youtube app, so I have no experience of fixing it. What was the error message you got?

2 Likes
8

When I received mine, I started it, updated everything but the Netflix App. That means I also updated the S YouTube app.
The updated S YouTube App is working for me without any problems (only had one error message the first time I tried to broadcast a youtube clip from my phone, but only happened once)

From what I gathered on this forum on several threads, using the preinstalled and updated S YouTube App is the way to go.

9

Hi @Cindy_Yeo you can always download the latest S Youtube app from here:

https://github.com/yuliskov/SmartYouTubeTV/releases/download/stable/smartyoutubetv_latest.apk