similar to previous posts, I also received my projector today and I do have issues with blurry corners, out of focus and warped image… @Philips_Support_N is that hardware of software issue? What’s next?
I have same problem with connecting my laptops, tried two different, one is completely not recognised, with another one it’s even more interesting: laptop sees that it has second display, but projector still says ‘no input signal’
hey @Philips_Support_N I tried reaching out indiegogo@philipsprojection.com without luck and no answers went to my spambox: it’s weeks I’m told my projectors is in the third batch and it’s being prepared in your warehouse in HongKong. I’m tired of promises and awaiting a product paid 4 months ago.
What is the procedure to stop this never ending preparation and have a full refund?
Hi, I have troubles while using the U4 with my Apple TV 4K
- I have to turn off/on the TV 2 times when I turn on the projector, otherwise it’s not recognised.
- CEC function stopped working altogether after software update to >=1.6.x. It used to work with the software that came out of the box (I think 1.4.2).
I tried resets, restarts, updates, different HDMI cables etc., nothing is working.
hello Andrei, we will have a check on Monday with our APple TV 4K. We fully tested it 1 week ago and everything was fine. Are you in 4K or Full HD in your Apple TV settings ?
Hi, I’ve tried with both UHD (4K)
on/off, also TV settings: 1080p
/4K
and HDR
on/off
Also, changing Audio Output
from Internal Speakers
to ARC
(and vice-versa) seems to trigger the disconnect between the Apple TV and the projector.
For the reference, software version 1.7.0
Buy an ALR screen. Don’t bother researching and buy the 120” motorized from ground up made by WEMAX. I compared all manufacturers that make a virtually identical screen and WEMAX always has the best price (after coupons and all that annoying stuff) and appear to make a superior product for only UST projectors.
Regards
—-
Anthony
Today I recieved my U4 but there’s a problem: It won’t start. I only see a white light in the power button. Is there something wrong?
I have the same issue since I updated the firmware. Before the update I was using my Apple TV 4K remote as the controller for sound and on/off of the projector. Now it doesn’t work. Will this be fixed in the next firmware update? (Currently on 1.7.0)
I have the same issue, Apple TV turning off won’t turn off the projector with CEC, just goes to the input screen, did you manage to find a fix for this issue
Tested same cable, same Apple TV on multiple other devices and different Apple TV with known working hdmi cable… same issue
I use a Google TV and it also cannot turn off Screeneo U4 after firmware updates. Just goes to the input screen instead. CEC power-off only worked on the original factory firmware for me.
Hi, any updates on your testing? Thank you
Any updates @Philips_Support_N on that issue?
You will get no updates. Product is discontinued. On new UL5 campaign they replied to my request: “Hi. Unfortunately, there’s nothing we can do about the U4, as we are not working with its supplier from China anymore, due to many reasons.”
Dear Philips,
The indiegogo@philipsprojection.com e-mail address got terminated.
Is this the way Philips handles customers who actually supported them in developing a product?
We don’t demand endless support, with continuous feature updates, but please at least come up with a reasonable deadline to fix the fan noise so the product can be considered “ready”. (it is NOT at the moment)
A reply is still expected @Philips_Support_N @Philips_Support_P @Philips_Support_A @Philips_Support_S
Still waiting for some feedback @Philips_Support_N @Philips_Support_P @Philips_Support_A @Philips_Support_S