First time set up blurry projection

[NickyHK]

I finally received my Pico Max after 5 months of ordering. Charged and eager to get started, I switch it on and I get a blurry screen so I cannot set it up. We pointed the remote to the projector to focus and nothing happens. So what now? Can I get it replaced and if so what process to follow assuming I do not need to wait another 5 months. This is really frustrating and disappointing.

[IvoGrijt]

1. Have you tried this again afterwards, or only this once?
2. Do you hear any focusing when you move it a bit while on?
3. Have you tried to physically bring it closer to the wall / screen, until it is in focus?
4. You pointed the remote to the rear of the projector and pressed the focus button, do you hear any mechanical sounds at this point?

[ivanytan]

I had this issue when setting it up at the start. My workaround was placing the projector extremely close to the wall in a straight manner and slowly moving backwards until i get clear image from the autofocus

[IvoGrijt]

@Philips_Support_P

I suspect you got a defective unit, though as a possible quick workaround may I suggest you to turn the projector towards the floor and activate the autofocus 15 times, then point it to the ceiling and activate it 15 more times. Some fresh-out-of-factory units need this to properly activate the free motion. If that doesn’t help, it might be defective.

Another user this was suggested to reported that it did fix his unit’s focus issues.